IVR Inquiry

One of the most easy to use and frequently to be used inquiry service is the IVR inquiry service, due to the availability of fixed phones and cellular phones a customer may most likely try to inquire about his/her transaction via the IVR inquiry service.

The IVR system will be able to assist hundreds of callers simultaneously to obtain information about applications
requirements and status.

The implementation of an IVR inquiry service dramatically reduces the overhead on call centers and customer inquiry centers, the key for making a successful and operational IVR inquiry service is to design and implement a comprehensive Speech User Interface, which is represented by the series of menus, choices and responses that a customer experiences during his inquiry call.

This diagram illustrates the operational environment for the IVR solution, the main components for the IVR system are:

• IVR servers
• High density telecom Boards
• Telecom network trunk lines connectivity
• Data probe switches for multiple hosting servers

SMS Notification Solutions

One of the most efficient ways of delivering information is via Short Messages, because of the almost instant delivery features and the ability to reach the customer on a mobile phone.

GET Group has developed its own platform for notification services through which we have implemented in various projects for Government services as well as enterprise solutions